By placing an order and confirming payment on, you are entering into a legally binding contract in accordance with the following terms and conditions of sale.


The price of the goods shall be the price listed on our website on the date and time of your order, inclusive of any VAT, if applicable. All prices displayed on the website are quoted in Euro and must be paid in full, including any delivery charges (If applicable). All prices may vary.

Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.


All goods and services are subject to availability. If for any reason an item in your order is out of stock, we will notify you. If available, we will offer an alternative; or refund the out of stock item from the order at your discretion. We do not operate a back order system, therefore the balance of your order will automatically be adjusted to reflect your choice of option. We will not supply substitute products or supply an alternate product without your authorization.

Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or service on the website.

No warranties or representations are made about any goods other than as expressly contained in this website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded.


We will treat each order for goods, which is confirmed when you click the 'Send Order ' check this button to confirm it is the right one on the Checkout screen (is this the screen), as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. Any email or other electronic acknowledgement by us, of receipt of an order placed by you does not constitute legal acceptance by Vetmedic Pharmacy or ANDRE SCERRI ENTERPRISES LIMITED (company number C19308) of your order. Acceptance of your order and the completion of the contract between you and Vetmedic Pharmacy or ANDRE SCERRI ENTERPRISES LIMITED (company number C19308), will take place upon dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or if you have cancelled the order.

If you have any problems when attempting to order online, technical or otherwise, please contact us (link this to our contact page) so we can help you sort it out.


Payment may be made by any of the methods indicated on the website. Your card details are passed on to Paypal for processing.

Customer Responsibility

It is the responsibility of our customers to ensure that products purchased from our pharmacy are allowed to be imported in their country, to avoid any problems when receiving the products. Customers should check if any permits or other special permissions are required before purchasing a particular product. Should there be, it is important that the customer obtains these permits or permissions before pressing the buy button for any particular product. Should any products be confiscated or destroyed we shall not refund any money to the customer. Notwithstanding the above, should any products be returned by any customs office from any country, undamaged and fit for resale, we shall issue a refund for the products (not for the transport costs). It is up to our discretion to judge whether the products are fit for resale or not. Only if the products are fit for resale will we issue a refund, If the products are not fit for resale, we shall send images to the customer, to be able to show him/her the state of the products when they were returned to our pharmacy.

Limit of Liability

Vetmedic Pharmacy’s liability for any injury, damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Vetmedic Pharmacy or any of its agents will be limited to a refund of the value of the goods purchased only.


Whilst all reasonable care is taken to protect the confidentiality of your credit card details and personal information, Vetmedic Pharmacy cannot be liable if, through no fault of its own, these details are intercepted by and used by a third parties.

Law & Jurisdiction

These terms shall be governed by and construed in accordance with Maltese law.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods.